Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

When Russell Haines started this company in 1984, he figured out quickly that a chimney sweep in Woburn who plans to be around for another thirty years doesn’t cut corners on the work or the promise behind it. Our guarantee is simple: we do the job right, and if we don’t, we come back and make it right. No paperwork to file, no arguments about what “right” means, no runaround. The 90-Day Done Right Promise covers every chimney cleaning, repair, liner installation, cap replacement, and fireplace service we perform in Woburn and the surrounding communities. It’s not a marketing phrase - it’s how we’ve stayed in business for over 42 years.

Call (781) 404-3793

We’re not a crew that chases storms or disappears after the check clears. We’re the company that answers the phone at 10 PM on a Saturday when you smell something odd from the fireplace. That steadiness is the real guarantee.

What’s Covered

• Workmanship on every job. Whether we’re sweeping a flue in North Woburn or rebuilding a chimney crown near Horn Pond, the work is done to code and checked before we leave. If something we installed or repaired fails due to our labor within 90 days, we fix it at no charge.
• Professional-grade parts and materials. We use DuraFlex liners, HeatShield resurfacing systems, Gelco caps, Olympia Chimney components, Famco hardware, and Copperfield supplies - no builder-grade substitutes swapped in after you sign. If a part we supplied is defective, we handle the replacement and the labor to install it.
• Leave-no-mess cleanup. Chimney work is dirty by nature, but your living room doesn’t have to be. We lay protective coverings, use HEPA-filtered vacuums, and walk through with you before we pack up. If we missed a spot, we’ll come back and clean it.
• On-time arrival, or we communicate. We’ll be there when we say. If traffic on Route 128 or a previous job runs long, our office calls you with a real ETA - not a window that stretches until dark.
• Honest pricing with no surprises. The number on your estimate is the number on your invoice. We don’t “find” problems that weren’t there or tack on charges after the work starts. If we uncover something unexpected during a Level-2 camera inspection, we show you the photo, explain what it means, and get your approval before proceeding.

Our Satisfaction Promise

Here’s how the 90-Day Done Right Promise actually works. You notice something isn’t right - maybe a draft issue after a cleaning, a cap that doesn’t sit flush, or a repair that didn’t hold through the first hard freeze. You call (781) 404-3793, and a live person answers, 24 hours a day, 7 days a week. We schedule a return visit, usually within 48 hours. A background-checked, uniformed technician arrives, diagnoses the issue, and fixes it. You don’t fill out claim forms. You don’t argue with a dispatcher about whether it’s “covered.” You don’t pay a second trip charge.

This promise is governed by our K.E.Y.S. values code: Krafted right, Every time, Your home first, Standing behind it. Russell Haines put this in writing because he got tired of watching homeowners get stiffed by contractors who talked a good game and vanished when the real work started. We’ve been in Woburn since 1984. We’re not vanishing.

The 90-day window gives you time to actually use your fireplace or heating appliance through a real New England burn season. We’ve found that’s more honest than a one-year warranty on work you won’t test until the weather turns. If our liner installation, masonry repair, or sweep was going to fail, it’ll show up under real conditions - and we’ll be there to make it right.

Licensed & Insured Backing

Any chimney company can print a guarantee. The question is whether they have the credentials and staying power to honor it. Hearthstone Chimney Co. is licensed and insured, which means there’s real financial backing behind our promise. If a technician is injured on your property in Woburn, you’re not exposed. If our work accidentally damages your roof, siding, or interior, our coverage handles it. We’ve carried this protection for over 42 years because it’s the minimum a homeowner should expect from someone working on their home.

Russell Haines has always said that insurance and licensing aren’t bragging points - they’re the floor, not the ceiling. The ceiling is whether you call us back next year, and whether you tell your neighbor in South Woburn or your coworker in Burlington that we showed up, did what we said, and stood behind it. That’s the guarantee that actually matters. Done right - and we stand behind it.

Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Woburn since 1984.