What Woburn Homeowners Say About Hearthstone Chimney Co.
Reviews matter because they’re the only thing that cuts through marketing noise. We don’t ask for testimonials until the job’s finished, the fireplace is tested, and the homeowner has had time to live with the work. Most of our calls in Woburn come from neighbors who heard our name from someone three streets over. That’s how we’ve stayed busy for 42 years.
Recent Reviews
“We bought a cape on Mishawum Road last fall and the inspector flagged the chimney but couldn’t tell us much. Russell sent a technician with a camera, showed us photos of cracked flue tiles we could actually see, and walked us through whether it was urgent or could wait. We ended up needing a HeatShield liner repair. They finished in four hours and left the living room cleaner than they found it.”
Ramon G., Mishawum Road, Woburn
“I’ve used Hearthstone three times now, always for the seasonal sweep before we start burning. Last year the technician found a bird’s nest above the damper I never would’ve known about. The $89 tune-up caught it early. No upsell, no panic, just ‘here’s what we found, here’s what it costs, your call.’ That’s why I keep calling them back.”
Kevin B., North Woburn
“Our 1980s ranch in South Woburn had a chimney that hadn’t been touched in fifteen years. I was bracing for bad news. The camera inspection showed the liner was actually in decent shape, just needed a thorough cleaning and a new cap. Russell was straight with me that a full rebuild wasn’t necessary yet. Saved me thousands, and I have the photos to prove the condition.”
Megan L., South Woburn
“Called at 8 PM on a Sunday because smoke was backing up into the family room. A live person answered, which I didn’t expect. They had someone out Tuesday morning, found the flue was partially blocked with creosote buildup from burning unseasoned wood. The technician explained what I was doing wrong with my wood pile, cleaned it out, and the fire draws perfectly now.”
Kurt Z., Montvale Avenue area, Woburn
“We needed the chimney cap replaced after that windstorm in March. Hearthstone quoted me upfront, showed up when they said they would, and installed a Gelco cap that matches the roofline. The price on the estimate was the price on the invoice. I’ve dealt with enough contractors to know that’s not guaranteed.”
Ramon G., Mishawum Road, Woburn
“Second opinion saved me real money. Another company said I needed a full liner replacement for $4,200. Hearthstone’s camera inspection showed localized damage that HeatShield could fix. Came in under $900. Russell’s policy is free second opinions on any written estimate, and I took him up on it. Best decision I made that winter.”
Kevin B., North Woburn
Why Customers Trust Us
The pattern in these reviews isn’t accidental. Woburn homeowners keep mentioning the same things because we built the company around them.
Camera inspections with photos you can see and a plain-English verdict. That’s not a slogan, it’s how every Level-2 inspection works. You get documentation like an engineer would produce, explained like a craftsman would explain it. No hidden damage, no manufactured urgency.
The 90-Day Done Right Promise backs every job in writing. If it’s not right, we come back. No paperwork to dig up, no argument about whether the issue counts. Krafted right, Every time, Your home first, Standing behind it. That’s the K.E.Y.S. code Russell Haines put in place years ago, and it’s how we still operate.
Our technicians are background-checked and uniformed, and most jobs finish in a single visit. We work exclusively with professional-grade brands: DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No builder-grade substitutes that fail in five New England winters.
Phones get answered by a live person, 24 hours a day, 7 days a week. Not a voicemail tree, not a callback queue, not an app that routes you to a call center three states away. Someone who can actually book your appointment or answer a question about what you’re seeing in your fireplace.
No-hassle upfront pricing means the number on the estimate is the number on the invoice. A square deal: no surprises on the bill.
We’ve been in Woburn and surrounding communities since 1984. A company that plans to be here in thirty more years acts accordingly. We don’t burn relationships for a quick sale because we’re not going anywhere.
Call (781) 404-3793 to book your inspection or seasonal sweep. Estimates are free, second opinions on any written estimate are free, and we’ll show you exactly what we find.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Woburn since 1984.